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Bug in eBuddy for iPhone 3.1.0

Posted by nadine on August 19th, 2009

Update 20 August: eBuddy for iPhone 3.1.1 is now available in the App Store. This new version fixes the issue with Group Sorting.

Hi,

We found a major bug in eBuddy for iPhone 3.1.0 (the update that we released yesterday).

* What happens?

Everything works fine except …. when you enable Sort buddy list by Groups, the app crashes at startup :-(

* How can you fix this?

Just delete the eBuddy app and re-install it:

1. Tap and hold the eBuddy icon on the Home screen until an “X” appears on the upper-left corner

2. Tap the “X” and tap “Delete” to confirm you want to delete the eBuddy app

3.  Tap the Home button

4.  Go to the App Store to find eBuddy and re-install it.

If you have still have problems using eBuddy, please send an email to feedback_iphone@ebuddy.com and we’ll try to solve it for you.

Note: Do not enable “Sort buddy list by Groups” in Settings.

We are working on an update to get group sorting working again and we’ll submit it to the App Store ASAP. We’ll keep you posted on when the new update will be available.

We apologize for this and thank you for your patience!

- The eBuddy Team -

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53 Comments View blog reactions
  1. Tiel Holdstock Says: August 20th, 2009 at 9:39 am

    Yes It’s true. I have found the same problem.

  2. Dick Wu Says: August 20th, 2009 at 5:49 pm

    After updating to the new version the group chat icon is no longer visible? Do you need another bug fix to fix a fix?

  3. bernie simon Says: August 20th, 2009 at 7:22 pm

    I was ust wondering if sony Ericsson W810i has got that
    service please advice

  4. Heronymo Says: August 20th, 2009 at 11:06 pm

    I also noticed that there’s no more group chat button.

    Also it doesn’t save the chats upon exit anymore.

  5. Heronymo Says: August 20th, 2009 at 11:15 pm

    Actually it looks like it somehow reverted to an old version.

    Check out the user name and personal message window. It’s the old version without the big display picture.

  6. Brayden551 Says: August 21st, 2009 at 1:04 am

    Uhmm when u un install the new ebuddy app , and reinstall it … It downloads the old one… Or um please try doing your thoughtful advice and you can see what I mean ;)

  7. Ivar Says: August 21st, 2009 at 8:43 am

    @Dick Wu @Heronymo @Brayden551 You’re correct, in this update we removed some of the new functionality to make sure you don’t run into any problems. Don’t worry, we are working on an update with all the new functions and more!

  8. Asaad Says: August 21st, 2009 at 9:09 am

    I’m having a problem with the Push!
    i have it set on Settings>notifications and in ebuddy to 30 min.
    still cannot see any notification sound or vibration when i exit (for less than 30min sure).
    when i go back to the application i got them all at once.
    any help?

  9. Ivar Says: August 21st, 2009 at 12:18 pm

    @Asaad: Could you send us some info to feedback_iphone@ebuddy.com? Please include your eBuddy ID as well. Thanks.

  10. Jennifer Broadley Says: August 22nd, 2009 at 6:37 am

    I was ust wondering if sony Ericsson K790i has got that
    service please advice.

  11. ralph Says: August 22nd, 2009 at 10:52 am

    hij is super mooie van ralph

  12. Payment Processing Services Says: August 22nd, 2009 at 10:58 am

    You’ve made some good arguments regarding the usage of ebuddy on i-phone, but I’m sure there are people who will disagree with some points.

  13. Ahmed Says: August 24th, 2009 at 4:50 am

    So good

  14. Asaad Says: August 24th, 2009 at 9:35 am

    I have sent a detailed email on what is happening with the push and no one answered :( just the auto responder.
    thanks.

  15. Ivar Says: August 24th, 2009 at 9:51 am

    @Asaad We’re still looking at your feedback. We’ll get back to you as soon as possible!

  16. Asaad Says: August 24th, 2009 at 12:07 pm

    Thanks a lot. other than that the application is awesome :)
    keep the good work guys.

  17. m. Scott Says: August 26th, 2009 at 10:04 am

    I’m having a problem with the Push!
    i have it set on Settings>notifications and in ebuddy to 30 min.
    still cannot see any notification sound or vibration when i exit (for less than 30min sure).
    when i go back to the application i got them all at once.
    any help?

  18. Asaad Says: August 26th, 2009 at 11:16 am

    Same as my Problem :) :(
    what is your os and iPhone?

  19. Nathu Says: September 2nd, 2009 at 6:28 am

    My all friends is not show in display way?

  20. Muthu Says: September 3rd, 2009 at 6:51 am

    Thanks for sharing with us.

  21. Tena Says: September 10th, 2009 at 7:09 am

    It’s very good programe

  22. Steve Says: September 14th, 2009 at 12:28 pm

    I hope we can delete eBuddy app direcltly

  23. irfan Says: September 24th, 2009 at 9:49 am

    plz add yahoo chat room we miss it

  24. idiots Says: September 25th, 2009 at 9:48 pm

    guys why dont u just install fring? it fucking have evrything including messenger

  25. Abigail Says: September 27th, 2009 at 6:43 pm

    I am having problems with the Push!
    I have an iphone 3GS. I receive vibrating notifications fine, BUT I am unable to receive any SOUND notifications. The sound in my phone settings as well as the e-buddy app are both on and my java is enabled. Please help! It’s driving me crazy!

    Thank you!

  26. Ivar Says: September 28th, 2009 at 9:54 am

    @Abigail We do send all push notifications with sound, so we’re not really sure what the problem could be. Do you have your vibration switch turned on? If not, maybe somehow the notification sound included with the app is broken/missing. Could you try to remove and install the app again?

  27. Lexy Says: September 30th, 2009 at 11:55 am

    Is there ever going to be an option to sign on as invisible or appear offline?
    I have that as default on my PC and I’ve heard that the ebuddy website does have that option. I mean MSN mainly

  28. Ivar Says: September 30th, 2009 at 5:29 pm

    @Lexy You can already set your status to ‘appear offline’ in the My Info screen. Thanks for your suggestion about being able to do this at sign in, we are taking it into consideration.

  29. fevre53 Says: October 16th, 2009 at 7:52 am

    was when an update?

  30. mat1c^ Says: October 30th, 2009 at 10:09 am

    landscape keyboard pretty pls with cherry on top, now !

  31. chris Says: November 3rd, 2009 at 5:29 pm

    just did an update for ebuddy on my iphone 3Gs with firmware 3.2, the icon seems to have gone missing, cannot find it anywhere, however i know its somewhere on the phone cos i still have the settings for it like push notifications etc

    please help

  32. Aleksnadra Says: November 8th, 2009 at 2:29 pm

    ebuddy ist sch gut ??

    aber das was mich stört ist

    das man nicht die nachrichten

    lesen kann

    Aleskandra b ussi

  33. tgb Says: November 10th, 2009 at 5:51 pm

    Push notifications are broken. I’m using another account on my Mac to send myself a message on Yahoo, signed in on my iPhone with Push Notifications enabled and an hour timeout, but eBuddy isn’t doing a thing. I open eBuddy, and magically it figures out I have a message.

    Ditto MSN.

    Also, AOL gets upset if you log in from more than one location, and sends you a message to all your logins, letting you know. Doesn’t happen with eBuddy. Obviously, when I close the iPhone app, I’m logged out, otherwise I would get a message about multiple logins, and I don’t.

    So, yeah, Push: fully broken.

  34. Ivar Says: November 11th, 2009 at 11:33 am

    @tgb Could you send an e-mail with a description of these issue and your account details to feedback_iphone@ebuddy.com so we can take a look at it? Thanks.

  35. buddy Says: November 16th, 2009 at 2:45 pm

    when an update

  36. YST Says: November 19th, 2009 at 9:21 pm

    my ebuddy name keeps reverting back to my default name everytime I log in. why won’t it stay on the name I want it to be??

  37. ErX Says: December 22nd, 2009 at 1:27 am

    I have the same problem. Also on Microsoft Messenger for Mac. To make it worse my name reverts back to something like: adnvioanvioaeva. On my Mac its not really a problem, takes like 2 seconds. But when online with my iPhone, it takes really long and the app is’nt always that fast.

  38. Samer Radwan Says: December 22nd, 2009 at 2:25 am

    Push notifications not working.
    I have ebuddy pro and iPhone 3G with OS 3.0.notifications are enabled in iPhone settings and in ebuddy settings but nothing works.in ebuddy settings it keeps on giving me a message the push notifications are disabled.can you please advise.I emailed you twice before but I didn’t get any answer

  39. Ahsan Says: December 26th, 2009 at 3:00 pm

    I do not get any push notification on my Iphone with OS 3.1.2 with my ebuddy Pro…Plz Help me

  40. faisal Says: January 8th, 2010 at 2:44 pm

    i cant create an id in my iphone its shows(try again later )??!!

  41. Jodie Says: January 12th, 2010 at 1:53 pm

    When i log on my phone tells me that none of my contacts are online when infact they are because ive talked to them on the computer then signed on to my iphone and it doesnt show them as online. Is there anyway to fix this without paying to install it again?

  42. Ivar Says: January 12th, 2010 at 6:47 pm

    @Samer @Ahsan @Jodie Could you please send an e-mail to feedback_iphone@ebuddy.com with your eBuddy ID so we can look at it? Thanks!

  43. Gabriela Says: January 15th, 2010 at 8:47 am

    I have ebuddy pro and the 3.1.2. software and I also tried sending me messages, but notifications don’t seem to work.

  44. Troy Says: January 22nd, 2010 at 2:40 am

    I’m having the same problem. Vibrate will work, but it doesn’t matter where I am, in a chat, in ebuddy, or on the home screen, I don’t get any sound.

  45. Wilson Says: February 1st, 2010 at 3:16 am

    I bought the eBuddy Pro, installed on 3.1.2, but no push nonification received, I tested using gtalk, when I login ebuddy, I immediatly receive the message from gtalk.
    I can receive email push notification with no problem.

    Pls help to tell what’s wrong.

  46. Khansameer Says: February 5th, 2010 at 7:33 pm

    Í cannot able to login cöming error that password or id is wrong

  47. medo Says: April 19th, 2010 at 7:33 pm

    thank you

  48. dylan Says: June 23rd, 2010 at 5:53 am

    works fine except facebook cant log in

  49. gMan Says: June 29th, 2010 at 4:18 pm

    ive got multiple accounts on ebuddy. How do delete an email account on ebuddy app?

  50. Michelyn Says: June 30th, 2010 at 4:51 pm

    When someone sends me a message on ebuddy i dont get notification that i have a message until i actually open up ebuddy

  51. plaap Says: July 4th, 2010 at 7:46 am

    I have some issues with eBuddy and push notifications.
    When I ‘close’ my iPhone with eBuddy active, it will vibrate on msg recieved for about 1-2 minutes before totally ignoring eBuddy. Also there is no sound warning when it’s open/closed.
    When I have eBuddy closed it won’t push at all. (yes it’s enabled in all settings). And it will only load all msg’s when I open eBuddy again.
    I read this ‘blog’ bit but I figured you’d have a solution by now. :)

  52. Peynn Says: July 7th, 2010 at 3:41 pm

    I’m having the exact same problem as plapp. A few months ago it worked fine though.. But now it’s been not working for 2-3 weeks.

  53. michellegeorge Says: July 19th, 2010 at 9:12 pm

    delete all the accounts set up by michellegeorge5@live.com because i can not set not only gat itwill not let me in under my email adress michellegeorge5@live.com and i need my ebuddy on my accout sort it know

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